Less administration and better service? Welcome to the MultiPress Web-to-Print Customer Portal
14 February 2023
Collaborating with your customer in a convenient way, without extra work. This is what the MultiPress Web-to-Print Customer Portal makes possible. The portal recently got a new look and feel and is ready to give your online print business a service boost! In this blog, we briefly go over what you can expect.
Meet the MultiPress Web-to-Print Customer Portal
The Customer Portal is a fully integrated web portal for your B2B customers. These customers can securely manage and control quotations, orders and individual item data and orders. In addition to huge time and cost savings in order processing, the Customer Portal enables a secure, fast and transparent workflow for your customers and suppliers.
This popular module has been around for a while and received a thorough update with the release of MultiPress 5.4 Polaris. Besides a modern look and feel, the content of the module was reworked based on customer feedback. You can discover the result in this on-demand webinar.
Three key benefits in a nutshell
- The portal is designed specifically for your customers and avoids a lot of Q&A emails. Among other things, customers can request quotations directly, monitor the status of an order, easily place call-off and repeat orders, and easily view their entire order history. This means better service for these customers and less administration for you.
- By working with one centralised database, you no longer need to manually copy data. The integration makes processes and communication faster, safer and more transparent, which means fewer errors. This way, every employee has the same information. The portal is also responsive, meaning it adapts to any devices you use such as tablets or computers.
- All your customers' actions appear directly in MultiPress and you can easily assign them their place in the schedule. You always have the most up-to-date information and no need to import, export or double-enter data. This also works in the other direction: your customer always has all the latest information too.