MultiPress Service Contract

The service contract includes the following:

• Top Priority Treatment

• The right to submit requests regarding software functionalities, which will subsequently be evaluated by the CMIS user group.

• Investigation of potential damage in the MultiPress database following a power outage or server hardware failure.

• Personal and effective support (via email, phone, Desk) for modules for which the customer has already received training.

• All requested software upgrades. If Dataline Solutions can perform the upgrade via a remote session, this can be done free of charge during office hours. Upgrades that require on-site execution will be performed after approval of the quote for these tasks, as well as upgrades outside office hours.

• A free subscription to the customer e-newsletter (tips & tricks).

• Free Zoho Assist: online screen capture for remote support.

• Customers with the MultiPress module Report Generator can create their own reports (Dataline Solutions offers training for this). No reports are created via the helpdesk.

Important Terms

• Excludes travel and installation costs.

• Upon each contract renewal, Dataline will adjust its prices based on the evolution of cost price elements, inflation, and the HICP.

• In addition to the standard service contract, Dataline also offers Premium Services.

• All terms as described in the SLA terms and conditions and the general terms and conditions.

More Information?
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